Moving to the cloud has been a trend in recent years, and it has been associated with both flexibility and cutting costs. This is especially true for PBX systems, where cloud technology offers a far much cheaper and often better experience than on-premises systems.
According to reports, some businesses have even saved as much as 50-70% of investment after switching to cloud telephony. However, sometimes you may wonder how this is possible. Today, we’ll explore several ways in which cloud PBX saves on business costs.
Lower initial costs
One of the biggest disadvantages of using on-premises telephony systems is the initial costs. The organization needs to spend on space, hardware, software, connection, and installation.
This is not the case with cloud PBX, as the service provider hosts everything. The operator is responsible for all service provision as well as equipment acquisition and storage. All you need is an internet connection. From there, you can connect and manage your PBX service using a dashboard on your browser.
Cloud systems do not even require you to have IP phones as you can use Softphones on computers or even mobile apps on smartphones.
Integration with other tools
Businesses are always looking for ways to increase productivity as well as improve customer service. Cloud telephony boosts both as it can be easily integrated with modern CRM tools and other business products.
For example, after integrating cloud telephony, sales personnel won’t have to manually fill in client details into the CRM during or after the call. They won’t have to ask unnecessary questions looking for details either as all information and history will be provided right away.
Cloud PBX can also be integrated with other tools such as MS teams.
Low maintenance cost
Since Cloud PBX systems do not require you to have the physical equipment, this also means that you will have little or no maintenance cost on your PBX system. The service provider is responsible for all the storage, repair, and maintenance of your cloud services. This means that you also won’t have to worry about extra PBX security necessary to prevent telecom fraud.
The provider will rectify everything remotely in case of anything, and they will also be liable for any costs incurred. Further, all updates will be automatic and will be delivered immediately.
Lower scalability costs
Conventional telephony systems usually involve renting office space and dealing with hardware PBX boxes, storage servers, and connection cables. This means that if you wish to expand the services, move to a bigger office, or increase the endpoints, you will have to deal with the hassle of moving everything and creating more space.
Cloud PBX systems help avoid this by providing PBX systems as a service. If you wish to scale up or down, you can do so by simply going to the dashboard. You can even add and remove features depending on your business needs.
Less costs through remote working
Cloud telephony removes all physical barriers to the workspace. These systems can be used by workers to connect remotely from anywhere in the world, which has turned out to be a huge advantage in today’s business world.
This capability allows you to hire remote workers who can be easily integrated into the virtual business environment while still maintaining control over their performance. You can also save on office space as you won’t even have to hire many people since no maintenance services are required.
Such flexibility, together with the other factors highlighted, makes cloud PBX systems a suitable solution for small and medium enterprises that are still growing.
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